By: Gloria
Why is it that the burning DVD function in the Plus v 15 still says the selected drive is not ready??????
View ArticleBy: RealPlayer
We’ll need more information about your set-up to help with this matter. Please contact us through customer support, which you can find here: https://real.custhelp.com/app/contact, for more assistance.
View ArticleBy: luana
everytime i go to burn a dvd this pops up what do i do? The software that’s used to decode the media is not available on this system. Installing the correct decoders for the files you are working with...
View ArticleBy: RealPlayer
Please contact customer support at: https://real.custhelp.com/app/contact They will need to get more information about your setup to help remedy the situation.
View ArticleBy: ana
I am unable to purchase realplayer 16plus using the present updated realplayer iinstalled in my computer. Why?
View ArticleBy: RealPlayer
Please contact customer support at: https://real.custhelp.com/app/contact They may have a few more questions about your computer setup.
View ArticleBy: erin
Everytime I try to add a video, it tells me it can’t because it’s unsupported. How do I support it?
View ArticleBy: RealPlayer
There may be a quick fix in settings. Please contact customer support for more details at: https://real.custhelp.com/app/contact
View ArticleBy: Steve
Is there a way to have RealPlayer automatically insert chapter breaks — every 5 minutes or so — into a longer movie as you burn it to DVD?
View ArticleBy: RealPlayer
Unfortunately,RealPlayer doesn’t offer that feature right now. You can add chapter breaks manually by using the advanced features.
View ArticleBy: edward kelly
in real player plus 16 on my windows 7 each time i burn a dvd i lost about 5 videos the sound is missing in parts of the tract sometimes picture to i have lowered the burn speed but it dose not cure...
View ArticleBy: Real Team
Hi Edward, Audio and Video problems during playback may be caused by an incompatibility in the original file format. Try first converting the file(s) to MP4 or WMV, and then burning the DVD. The...
View ArticleBy: MJ
I recorded a show from TV on my DVD player. Realplayer 16 will play it, but I can’t seem to add it to my library. What should I do?
View ArticleBy: Real Team
Hello MJ, Please follow this steps to add selected files to RealPlayer library, 1. Click RealPlayer Logo (at the top left corner) and select File > Add Files To My Library…. 2. Select the desired...
View ArticleBy: Justin Bishop
I see above you can add chapter breaks manually, but i am unable to find how to do this. I cannot locate “advanced features”
View ArticleBy: helen
hi i upgraded my real player to plus 16 so i could burn video files from my computer to dvd .but each time i try doing this all i get is .there is no disc in the drive .i even went out and bought a dvd...
View ArticleBy: Real Team
Hi Justin, To resolve this issue, please send an email to help@real.com along with the brief description of the issue (Copy and paste the link to this thread in the body of your email for reference) so...
View ArticleBy: Real Team
Hello Helen, Please try uninstalling and reinstalling RealPlayer by following this link: https://real.custhelp.com/app/answers/detail/a_id/8721. Make sure you delete the RealPlayer folders as mentioned...
View ArticleBy: Martin
Hi upgraded to realplayer 16plus but cannot burn to dvd as it comes up with a shutdow error and closes Help
View ArticleBy: RealPlayer Team
Hi Martin, Please follow the troubleshooting steps given in this link: https://real.custhelp.com/app/answers/detail/a_id/8894 If that doesn’t help, send an email to help@real.com to assist you better.
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